Aftercare

We offer a range of services which fall within the scope of aftercare services.

At AET we pride ourselves on our systems having a long life span. Some of our larger systems have been installed for over 20 years without any issue. Our smaller systems having the same ability. Many clients have moved offices taking our Sound Masking Systems with them.

Included within the original installation offer to come back free of charge within the first 6 months and make any adjustments to the sound masking to ensure the end user is content with service.

With several different servicing options we put the client in control, if the client want us only to attend site when something goes wrong, and advise on the cost of fixing the problem, we are happy to do this but the vast majority of clients want our premium service, that extends the warranty of the equipment until such time that the servicing agreement ends. Giving predicable ongoing costs, fast response to problems and a high level of service.

The sound masking system should be left in operation 24 hours a day. Power consumption is very low, and equipment life will in fact be extended if it is not frequently switched on and off; continuous running also avoids acoustic shock. Our inbuilt ramping units adjust the sound masking to your requirements, working around your office hours. The Ramping system has the additional feature of reducing power consumption and thus reducing the units carbon footprint.

To assist with enhancing the lifespan we offer aftercare which consists of our Standard service plan and our Premium service plan. Both offered 1 year after installation.

Noise limiting devices, Acoustic testing, Door seals, Acoustically absorbent furniture, are but a few of the products that we deal with directly. Where we are not the expert you need, we pride ourselves on knowing when this is the case and pointing you in the right direction, knowing that satisfied customers come back.